位于美国德克萨斯州的一家名为ThePlanet H1的数据中心昨夜电力短路引发爆炸,发生时间为17:55分.
此次爆炸相当严重,机房所有通信暂时中断,并让7500个客户的9000台服务器停摆.值得注意的是,这一机房拥有一系列优秀的个人网站,也有不少中国国内的用户租用,由于电源系统被严重破坏,预计修复的时间大约需要24小时.以下是他们发给用户的致歉函全文.Dear Valued Customers:

This evening at 4:55 in our H1 data center, electrical gear shorted, creating an explosion and fire that knocked down three walls surrounding our electrical equipment room   Thankfully, no one was injured.  In addition, no customer servers were damaged or lost.

We have just been allowed into the building to physically inspect the damage.  Early indications are that the short was in a high-volume wire conduit.  We were not allowed to activate our backup generator plan based on instructions from the fire department.

This is a significant outage, impacting approximately 9,000 servers and 7,500 customers.  All members of our support team are in, and all vendors who supply us with data center equipment are on site.  Our initial assessment, although early, points to being able to have some service restored by mid-afternoon on Sunday.  Rest assured we are working around the clock.

We are in the process of communicating with all affected customers.  we are planning to post updates every hour via our forum and in our customer portal.  Our interactive voice response system is updating customers as well.

There is no impact in any of our other five data centers.

I am sorry that this accident has occurred and apologize for the impact.

Sincerely,

Douglas J. Erwin
Chairman & Chief Executive Officer